Managed services (Managed Service Provider) are the core executive capability of Realtek ICT-SP, in four service groups.
01Maintenance service (MA)
- Troubleshooting
- Regular system checks
- Spare backup units
- High-availability systems
02Outsourced managed services
- User behavior management
- Daily operation
- Management information
- On-site standby engineers
- Standard workflow
03Knowledge services
- System training
- Advanced feature training
- Technology meetings
04High-level services
- Service level agreement (SLA)
- CXO (Chief Experience Officer) service
- Consulting
- System improvement
- Performance analysis
- Business services
